Privacy policy

 

Privacy Policy

Last updated: 25/12/25

1. Introduction

Welcome to Soothra (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase through our website https://soothra.com/ (the “Site”).

By accessing or using the Site, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information You Provide

We may collect the following personal information when you interact with our Site:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by our payment partners; we do not store complete card details)
  • Order history and shopping preferences

Automatically Collected Information

When you browse our Site, certain information is collected automatically, including:

  • IP address
  • Browser type and device information
  • Pages viewed, clicks, and navigation paths

This information helps us improve website functionality, personalize your experience, and analyze site performance.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders and payments
  • Deliver products to your specified address
  • Send order confirmations, updates, and transactional communications
  • Respond to customer service inquiries
  • Improve our products, services, and website experience
  • Provide customer support and resolve issues

We do not sell, rent, or trade your personal information to third parties.

4. Third-Party Service Providers

We engage trusted third-party service providers such as website platforms, payment gateways, and logistics partners to operate our business efficiently.

These service providers may access your personal information strictly on a need-to-know basis and are contractually obligated to protect your data and use it only for authorized purposes.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data.

You can choose to disable cookies through your browser settings; however, certain features of the Site may not function properly if cookies are disabled.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of your personal information, subject to legal obligations

To exercise these rights or for any privacy-related questions, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated “Last updated” date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Business Name: Soothra
Email: info@soothra.in
Phone: +91 8780922832
Address: Kachchh, Gujarat, 370110