Refund & Cancellation Policy

Last Updated: 19 August 2026

At Soothra, we want you to have a smooth and satisfactory experience with our products. Please read the following policy before placing your order.

1. Order Cancellation

Orders can be cancelled before they are dispatched. To request a cancellation, contact us as soon as possible with your Order ID.

Once an order has been dispatched, it cannot be cancelled, except where cancellation is required or permitted under applicable law.

2. Returns

We accept return requests within 7 days of delivery only in the following cases:

• Wrong product received
• Product received damaged
• Product received defective

The product must be unused, unopened and in its original packaging, except where the product itself is defective or damaged.

3. Non-Returnable Products

For hygiene and safety reasons, opened or used wellness products cannot be returned unless the product is defective, damaged or otherwise eligible for return under applicable law.

We do not accept returns for:

• Products that have been opened or used
• Products damaged due to misuse or improper handling
• Products without their original packaging

4. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide your Order ID along with clear photographs or, where available, an unboxing video showing the product and its packaging. This information may be required to help us verify and resolve the issue.

5. Refunds

Once your return or refund request is approved, the refund will be processed within 5–7 business days, subject to applicable payment processing timelines.

Prepaid orders will generally be refunded to the original payment method. COD refunds will be processed through bank transfer or another suitable payment method after the required details are provided.

Refund timelines may vary depending on the payment provider or financial institution involved.

6. Return Shipping

If the return is due to a damaged, defective or incorrect product received from us, Soothra will arrange the appropriate return or replacement process.

Returns for reasons other than product damage, defect or incorrect delivery may be subject to applicable return shipping charges.

7. Replacement

Where applicable, Soothra may offer a replacement instead of a refund for damaged, defective or incorrect products.

8. Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Indian law.

9. Contact Us

For cancellation, return, replacement or refund requests, please contact us:

Soothra
Operated by AGROZEN BIO RESEARCH PRIVATE LIMITED

Registered Office
KH. NO. 1694 / 3, MOAJA ARCHEDIA GRANT,
PARGANA PACHWADUN, Arkediagrant,
Dehradun, Uttarakhand – 248007, India

Email: info@soothra.in
Phone: +91 87809 22832

10. Changes to This Policy

Soothra reserves the right to update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the updated effective date.