Terms and Conditions

Last Updated: 19 August 2026

Welcome to Soothra. These Terms and Conditions govern your access to and use of soothra.in, including the purchase of products and use of services available through the website.

Soothra is operated by AGROZEN BIO RESEARCH PRIVATE LIMITED. By accessing or using this website, you agree to these Terms and Conditions.

1. Use of Website

You agree to use this website only for lawful purposes. You must not misuse the website, attempt to gain unauthorised access, introduce malicious code, or interfere with the operation, security or functionality of the website.

2. Products and Information

Soothra makes reasonable efforts to ensure that product descriptions, images, prices and other information displayed on the website are accurate and up to date. However, minor variations in product appearance, packaging, colour or other characteristics may occur.

Our products are intended for wellness and personal use. Information provided on this website is for general informational purposes and should not be considered medical advice, diagnosis or treatment.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have any concerns about using a product, you should consult an appropriately qualified healthcare professional before use.

3. Orders

When you place an order, you agree to provide accurate, complete and current information required to process and deliver your order.

An order placed through the website is subject to acceptance and product availability. Soothra reserves the right to accept, cancel or refuse an order where necessary, including in cases of pricing errors, product unavailability, suspected fraudulent activity or inaccurate information.

If an order is cancelled after payment has been received, any eligible refund will be processed through the applicable payment method or payment provider.

4. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices, offers, discounts and product availability may change from time to time without prior notice. Any applicable taxes, shipping charges or other charges will be displayed during the purchase process where applicable.

Payments are processed through third-party payment providers. Your use of such payment services may also be subject to the terms and policies of the respective payment provider.

5. Shipping and Delivery

Orders will be shipped to the address provided during checkout. Delivery times may vary depending on product availability, destination, logistics partners and other circumstances.

Soothra is not responsible for delivery delays caused by circumstances beyond our reasonable control, including natural events, transportation disruptions, governmental restrictions or other unforeseen circumstances.

Please ensure that the shipping address and contact information provided during checkout are accurate.

6. Returns, Cancellations and Refunds

Returns, cancellations and refunds are governed by our Refund & Cancellation Policy. Please review the applicable policy before placing an order.

Nothing in these Terms is intended to limit any rights or remedies available to consumers under applicable Indian law.

7. Intellectual Property

All content available on this website, including text, images, photographs, logos, graphics, product information, designs, illustrations, videos and other materials, belongs to Soothra, AGROZEN BIO RESEARCH PRIVATE LIMITED, or the respective licensors or rights holders.

You may not reproduce, copy, modify, distribute, publish, transmit or commercially exploit any website content without prior written permission, except where permitted by applicable law.

8. Limitation of Liability

Soothra will make reasonable efforts to maintain the website and provide accurate information. However, we do not guarantee that the website will always be available, uninterrupted, error-free or completely secure.

To the maximum extent permitted by applicable law, Soothra and AGROZEN BIO RESEARCH PRIVATE LIMITED shall not be liable for indirect, incidental or consequential losses arising from the use of the website, except where such liability cannot lawfully be excluded or limited.

9. Third-Party Services

The website may use third-party services including payment gateways, shipping and logistics providers, hosting providers, analytics platforms, communication services and other technology providers.

Such third-party services may be governed by their own terms, conditions and privacy policies. Soothra is not responsible for the independent policies or practices of third-party service providers.

10. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

11. Changes to These Terms

Soothra may update these Terms and Conditions from time to time. Any changes will be posted on this page with the revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising from or relating to these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

13. Contact Us

If you have any questions regarding these Terms and Conditions, you may contact us using the details below.

Soothra
Operated by AGROZEN BIO RESEARCH PRIVATE LIMITED

Registered Office
KH. NO. 1694 / 3, MOAJA ARCHEDIA GRANT,
PARGANA PACHWADUN, Arkediagrant,
Dehradun, Uttarakhand – 248007, India

Email: info@soothra.in
Phone: +91 87809 22832