Terms and Conditions

 

Terms & Conditions

Last updated: 25/12/25

1. Overview

This website is operated by Soothra. Throughout the site, the terms “we”, “us”, and “our” refer to Soothra.

By visiting our website and/or purchasing products from us, you engage in our services and agree to be bound by these Terms & Conditions (“Terms”).

If you do not agree to all of the Terms stated herein, you may not access the website or use any of our services.

2. Eligibility to Use the Website

By accessing or using this website, you confirm that:

  • You are at least 18 years of age, or
  • You are accessing the website under the supervision of a parent or legal guardian

3. Product Information

We make every effort to ensure that product descriptions, images, pricing, and other details displayed on the website are accurate.

However, please note:

  • Product images are for representational purposes only
  • Actual product color, texture, or appearance may vary slightly
  • Product results or benefits may vary from person to person

Unless explicitly stated otherwise, our products are intended for external use only.

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise
  • Prices are subject to change without prior notice
  • We reserve the right to refuse or cancel any order at our discretion

Accepted payment methods may include:

  • Cash on Delivery (COD)
  • Online payments through authorized payment gateways

In case of online payment failure, any debited amount will be refunded as per the respective payment gateway’s policies.

5. Order Acceptance & Cancellation

We reserve the right to:

  • Accept or reject any order
  • Limit or cancel quantities purchased per customer or per order
  • Cancel orders suspected of fraudulent or unauthorized activity

If an order is cancelled after payment has been completed, the refund will be processed in accordance with our Refund & Cancellation Policy.

6. Shipping & Delivery

Shipping timelines, delivery locations, and related terms are outlined in our Shipping & Delivery Policy available on the website.

Delays caused by logistics partners, weather conditions, or unforeseen circumstances are beyond our control.

7. Returns & Refunds

All returns, refunds, exchanges, and cancellations are governed strictly by our Refund & Cancellation Policy published on our website.

8. Intellectual Property

All content available on this website — including text, images, logos, graphics, designs, and layout — is the exclusive property of Soothra and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content from this website without prior written consent from Soothra.

9. Limitation of Liability

Soothra shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Any adverse reactions arising from individual sensitivity, allergies, or misuse of products
  • Any losses resulting from improper use of the website or products

Users are advised to carefully read all product instructions and information before use.

10. Third-Party Links

Our website may contain links to third-party websites for convenience. We do not control and are not responsible for the content, policies, or practices of such third-party sites.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon being posted on the website.

13. Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact us:

Business Name: Soothra
Email: info@soothra.in
Phone: +91 8780922832
Address: Kachchh, Gujarat, 370110