Last updated: 25/12/25
Orders can be cancelled before they are shipped. To cancel your order, please contact us immediately with your Order ID.
Email: info@soothra.in
Phone: +91 8780922832
If the order is prepaid, the full amount will be refunded to the original mode of payment.
Once the order has been shipped, cancellation is not possible.
In case of refusal at delivery for Cash on Delivery (COD) orders, return shipping charges may be deducted.
Returns are accepted only under the following conditions:
For hygiene and safety reasons, health and wellness products once opened are not eligible for return unless they are damaged or defective.
If the refund request is approved, the refund amount will be credited back to the original mode of payment within 5–7 business days.
If a return request is approved by us, the returned product will be picked up and delivered back to us within 5–7 business days.
If a replacement request is approved by us, the replaced product will be delivered to you within 5–7 business days.
If an exchange request is approved by us, the exchanged product will be delivered to you within 5–7 business days.
If you receive a damaged or incorrect product:
Claims submitted without proper proof may not be accepted.
If you have not received your refund after the stated timeline:
Soothra reserves the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on the website.
For any refund, return, cancellation, replacement, or exchange-related queries:
Business Name: Soothra
Email: info@soothra.in
Phone: +91 8780922832
