Last updated: 25/12/25
All orders are processed within 1–2 business days after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Once your order is placed, you will receive an order confirmation via email or SMS.
We currently ship orders across India.
International shipping is not available unless explicitly mentioned on the website.
We offer free shipping on all orders, unless stated otherwise.
If any shipping charges are applicable, they will be clearly displayed at checkout before payment.
Estimated delivery timelines are as follows:
Delivery timelines may vary due to factors such as:
Soothra shall not be held liable for delays caused by circumstances beyond our control.
We work with reliable third-party logistics partners to ensure safe and timely delivery of your orders.
Tracking details will be shared via email or SMS once the order has been shipped.
Cash on Delivery (COD) is available on select pincodes.
Soothra reserves the right to enable or disable COD for specific locations or orders at its discretion.
Please ensure that your shipping address and contact details are accurate at the time of placing the order.
Orders returned due to incorrect address, unreachable customer, or refusal to accept delivery may attract additional shipping charges.
If the outer package appears damaged at the time of delivery:
Please share the supporting proof with us via email for further assistance.
Shipping address changes are allowed only before dispatch.
Once the order has been shipped, the address cannot be modified.
For any shipping or delivery-related queries, please contact us at:
Business Name: Soothra
Email: info@soothra.in
Phone: +91 8780922832
